Refund and Return Policy – SecureLife Insurance

Effective Date: November 29, 2024

At Shield Insurance, we are committed to ensuring that you are completely satisfied with your purchase. We understand that sometimes, products may not meet your expectations, and we want to make the process of returning an item and obtaining a refund as simple and transparent as possible. Please read our Refund and Returns Policy carefully to understand your rights and the steps involved.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  1. Return Window:
    You may return items within 30 days of receiving them. This return window allows you ample time to evaluate your purchase.

  2. Condition of Items:
    Products must be unused, undamaged, and in their original, unaltered packaging. The item should not show any signs of wear, damage, or alteration. Returns that do not meet these criteria will not be accepted.

  3. Proof of Purchase:
    You must provide a valid proof of purchase when initiating a return. This could include an order number, receipt, or order confirmation email. Proof of purchase is essential for verifying the legitimacy of the return and for processing your refund.

How to Return an Item

Returning an item is simple and straightforward. Follow these steps to initiate a return:

  1. Contact Us:
    To begin the return process, please reach out to our customer service team at info@shieldinsurance.click. Provide your order number and the reason for the return. This helps us understand your concerns and offer solutions.

  2. Return Instructions:
    Once we receive your return request, we will send you detailed instructions on how to return the item. This may include providing a return shipping label if applicable, or advising on the best return method.

  3. Preparing the Return:
    Carefully pack the item in its original packaging, including all accessories, manuals, or any other components that came with the product. If the item was damaged or defective upon receipt, please notify us as soon as possible for assistance.

Refund Process

Once we have received and inspected your returned item, we will process your refund. Here’s what you can expect:

  1. Inspection:
    We will inspect the returned product to ensure it meets the criteria for a return. If the item is returned in a satisfactory condition (unused, undamaged, in original packaging), we will proceed with the refund.

  2. Refund Timing:
    After the return is processed and the product is approved, we will issue a refund to the original payment method. Please allow 7-10 business days for the refund to be reflected in your account. Processing times may vary depending on your payment provider.

  3. Refund Amount:
    You will receive a full refund for the purchase price of the product, minus any return shipping costs (if applicable).

Non-Returnable Items

Certain items are not eligible for return, and the following types of products are non-returnable:

  1. Personalized or Custom-Made Products:
    Any products that were personalized, customized, or made-to-order for you are final sale and cannot be returned.

  2. Used or Damaged Items:
    Items that have been used, damaged after delivery, or show signs of wear cannot be returned.

  3. Gift Cards and Certain Non-Returnable Products:
    Gift cards, promotional items, or other non-returnable products are not eligible for returns.

Please ensure you carefully review the product before completing your purchase to avoid any issues with returns for these items.

Return Shipping Costs

Unless the return is due to an error on our part (such as receiving the wrong product or a defective item), you will be responsible for the return shipping costs. We recommend using a traceable shipping method for your return to ensure it reaches us safely.

If the return is the result of an error on our part, such as shipping the wrong item, we will provide a return shipping label at no cost to you.

Exchanges

At this time, Shield Insurance does not offer exchanges. If you wish to exchange an item for a different one, you will need to return the original item for a refund and place a new order for the replacement item.

Contact Us

If you have any questions about our return and refund policy or need assistance with the return process, please don’t hesitate to reach out to us:

We are here to help and ensure that your experience with Shield Insurance is a positive one.